Shipping Policy

Last updated: April 25, 2025

At Petit Papillon Papier, we aim to deliver calm and beauty in every parcel. While we do our best to ensure prompt delivery, we kindly ask for your patience as each order is thoughtfully prepared and dispatched.

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📦 Where We Ship

We currently ship physical products to:

• Canada

• United States

• United Kingdom

If you are located elsewhere, please email us at hello@petit-papillon-papier.com before placing your order. We’ll do our best to accommodate where possible.

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⏱️ Order Processing Times

We aim to dispatch orders within 2–5 business days, but processing times may vary based on:

• Product availability

• Order volume (especially during promotions or launches)

• Holiday closures or postal disruptions

We will notify you if there are significant delays with your order.

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🚚 Estimated Delivery Times (After Dispatch)

Please note: These timeframes are estimates and not guaranteed. Delays with carriers may occur, especially during peak periods.

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📦 Shipping Methods & Carriers

We reserve the right to select the shipping carrier and service that best suits your location and parcel type. This may include Canada Post, USPS, Royal Mail, Evri, or other local couriers.

Tracking is provided on most orders; however, in some cases—particularly small, flat items—we may use untracked letter services where appropriate. If you require guaranteed tracking, please contact us prior to ordering.

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🌍 Customs, Duties & Taxes

• UK orders are shipped from our UK location—no additional import charges apply.

• Canadian and US orders ship from our Canadian location - US orders may be subject to customs duties, taxes, or fees, which are the buyer's responsibility 

• International orders may be subject to customs duties, taxes, or fees, which are the buyer’s responsibility.

We are not responsible for delays due to customs processing.

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💌 Digital Products

Digital downloads are delivered instantly by email or through a download link. There are no shipping fees for digital items.

If you don’t receive your digital file, please contact us at hello@petit-papillon-papier.com and we’ll assist promptly.

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📭 Lost, Delayed, or Damaged Parcels

Once your order has been handed over to the carrier, we are no longer responsible for delivery delays, loss, or damage in transit. However, we’ll do our best to help you investigate or resolve any issues.

If your parcel:

• Hasn’t arrived within 15 business days, or

• Arrives damaged

Please contact us at hello@petit-papillon-papier.com with your order number and any relevant details or photos. We assess replacements or refunds on a case-by-case basis.

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🔁 Returns

For returns and exchanges, please see our Refund & Returns Policy

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📫 Need Help?

If you have any questions about shipping or delivery, please reach out to us at hello@petit-papillon-papier.com. We're here to help!